Privacy Policy

This Privacy Policy describes how Tositek Inc. (“we”, “us”, “our”) collects, uses, and shares information about you when you use the Sauna Living website at saunaliving.ca(the “Service”). By using the Service, you agree to this policy.

1. Information We Collect

Information you provide

When you create an account, place an order, or contact us, we collect:

• Name, email address, shipping and billing addresses, phone number
• Payment information (processed securely through Stripe; we do not store full card numbers)
• Order history and customer service correspondence

Information collected automatically

When you visit the Service, we may automatically collect:

• IP address, browser type, device information, and operating system
• Pages viewed, links clicked, and time spent on the site
• Cookies and similar tracking technologies

2. How We Use Your Information

• To process and fulfill orders, including arranging shipping and payment
• To communicate with you about your account, orders, and support requests
• To improve our products, services, and website
• To send marketing communications (only if you have opted in; you can unsubscribe at any time)
• To comply with legal obligations and prevent fraud

3. How We Share Your Information

We do not sell your personal information. We share information only with:

• Service providers who help us operate the business (payment processors, shipping carriers, email providers, hosting providers).
• Legal authorities when required by law or to protect our rights.
• Business transfers in connection with a merger, acquisition, or sale of assets.

4. Cookies

We use cookies to maintain your shopping cart, remember your preferences, and analyze site usage. You can disable cookies in your browser settings, though some features of the Service may not function correctly without them.

5. Data Retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Order records are typically retained for at least 7 years for tax and accounting purposes.

6. Your Rights

Under Canadian privacy law (PIPEDA) and applicable provincial laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your account and associated data (subject to legal retention requirements)

To exercise these rights, contact us at hello@saunaliving.ca.

7. Security

We use industry-standard security measures including TLS encryption, secure payment processing through Stripe, and access controls. However, no method of transmission over the internet is 100% secure.

8. Children

The Service is not directed at children under 16. We do not knowingly collect personal information from children under 16.

9. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top of this page indicates when the policy was last revised. Material changes will be communicated through the Service or by email.

10. Contact

Tositek Inc.
Email: hello@saunaliving.ca