Shipping Policy

Sauna Living, operated by Tositek Inc., ships from Canada. We're currently in preview mode and not accepting live orders; the policy below describes how shipping will work once the store opens for orders.

Where We Ship

We currently fulfill orders to addresses within Canada, with international shipping rolling out in phases. Live rates and available carriers will be shown at checkout based on your shipping address.

Carriers and Rates

Shipping rates are calculated at checkout using ClickShip, which compares major Canadian carriers (Canada Post, Purolator, FedEx, UPS, and others) in real time. We pass through the carrier rate without markup.

Processing Time

Most orders are picked, packed, and handed to the carrier within 1–2 business days of payment. Orders placed after 2 PM Eastern, on weekends, or on Canadian holidays ship the next business day.

Transit Time

Estimated transit time after shipping (Canadian destinations):

• Ontario / Quebec: 1–3 business days
• Maritimes / Prairies / BC: 3–7 business days
• Northern territories: 5–14 business days

These are carrier estimates, not guarantees. Weather, carrier capacity, and customs (for international shipments) can extend transit time.

Tracking

You'll receive a shipping confirmation email with a tracking number once your order ships. You can also view tracking from your account.

Damaged or Lost Shipments

If your package arrives damaged, photograph it before opening and contact us within 7 days. For lost shipments, we'll work with the carrier to file a claim — please allow up to 14 days from the original estimated delivery before reporting a package as lost.

Address Errors

Please double-check your shipping address at checkout. We can't intercept or re-route packages once they're in transit. If a package is returned to us due to an undeliverable address, we'll contact you to arrange re-shipping (re-shipping costs are not covered).

Customs and Duties (International)

For international orders, you are responsible for any customs duties, taxes, or clearance fees levied by the destination country. These are billed by the carrier or local customs authority, not by us.

Contact

Tositek Inc.
Email: hello@saunaliving.ca